We invite you to carefully read the following Privacy Policy (“Privacy Policy”) of CONINSBUY PA S.A., a commercial company registered under entry No. 155775100 (“COINSBUY” or “we”). Through this Policy, you will learn how we process your Personal Data collected from you when you use our website and services, in accordance with the legislation applicable to COINSBUY.
Who is the controller that processes your Personal Data?
The data controller of your Personal Data is CONINSBUY PA S.A., a commercial company registered under entry No. 155775100 in Panama.
Notwithstanding the above, COINSBUY may act as a data controller jointly with other entities that are part of our corporate group.
What Personal Data will COINSBUY process?
To open an account with us and provide our services to you, we collect and process the following Personal Data that means any information related to you as a natural person that identifies or makes you identifiable.
Some of the Personal Data we collect from you includes:
Personal and Contact Information | Full name, residential address, phone number, email address, telephone number, gender, occupation, year of birth, nationality. |
Account Information | User number, digital wallet number, account or wallet balance, transaction history. |
Financial Information | Bank statements; transactional history in your COINSBUY account or digital wallet; commissions; information on the source of your income and funding; and any other financial information required to onboard you as a client or to provide our services. |
Identity Verification | Photo of your identification document, driver’s license, or passport; real-time video or photograph of you or voice recording; a copy of a utility bill; sensitive information permitted under applicable law such as biometric data or information related to criminal or police records. |
Corporate Information | Corporate documents evidencing company formation; personal and contact information of ultimate beneficial owners, directors, authorized persons, and legal representatives of the company. |
Browsing Information | Device ID, browsing information such as the browser you use, IP address, hardware model, access logs (login, date and time of access, pages visited, time spent on our website); bandwidth upload and download speed, free and used storage on your device, and other device statistics. |
For what purposes does COINSBUY collect and process your Personal Data?
COINSBUY will process your Personal Data for the following purposes:
Customer Onboarding.
When you request a product from us, your Personal Data will be processed to carry out onboarding, evaluation, and acceptance as a client, including the collection and analysis of personal, financial, and commercial information, and the validation of documents required to create your user account.
Know Your Customer (KYC) and Regulatory Compliance.
We collect and use your Personal Data to comply with legal and regulatory obligations, including but not limited to KYC (Know Your Customer), AML/CFT (Anti-Money Laundering and Counter-Terrorism Financing), and reporting to foreign or local tax authorities such as the U.S. Internal Revenue Service under FATCA or similar legislation.
For this purpose, we may collect, store, verify, and update your Personal Data in order to:
Verify your identity as a client or user.
Prevent suspicious operations or illicit activities.
Comply with audit, inspection, or supervision requirements by competent authorities.
Apply internal controls and risk management systems.
Report information to financial intelligence units or other regulators when applicable.
Processing will comply with principles of legality, proportionality, confidentiality, and security, and data will be retained for the period required under applicable regulation.
Identity Verification.
We collect and process your Personal Data to verify your identity by comparing the information you provide with official sources or external verification providers, in order to comply with obligations concerning anti-money laundering, terrorist financing, and fraud prevention.
Pre-Contractual and Contract Execution.
Your Personal Data will be used to carry out all activities necessary to manage the pre-contractual and contractual relationship, including sending account statements, maintaining updated information concerning payments, services, and products acquired, and fulfilling contractual and legal obligations.
Contact and Information Delivery
Your Personal Data may be used to notify you about changes to services, legal notices, contractual updates, and security measures via your contact information—phone, fax, postal mail, email, SMS, or other electronic means. You may also opt in to alerts related to your account or those required for regulatory purposes.
Fraud Management
Your personal and transactional data will be processed to detect, investigate, prevent, and manage fraud, suspicious transactions, or illicit activities, internally or through third-party tools, and to comply with reporting duties to authorities.
Recording and Monitoring.
COINSBUY must monitor your account, digital wallet, and transactions to comply with local and international regulations, including using transaction-monitoring systems to prevent or detect fraud or crimes such as money laundering or terrorist financing.
We may share your information with COINSBUY internal departments, parent companies, subsidiaries, affiliates, or joint ventures. Some monitoring activities and screening against restricted lists may be carried out by third-party service providers.
We may also record and store phone calls or electronic communications through phone, email, instant messaging platforms (WhatsApp, Telegram, Slack), to ensure accurate records, proper handling of your instructions, quality control, complaint resolution, dispute management, and training purposes.
Recordings will be protected under applicable regulations and retained during the contractual relationship or for the legally required period.
Handling Complaints or Claims
When you file a request, inquiry, claim, or complaint, we use your Personal Data (email, phone number, Slack/WhatsApp/Telegram contact, name, ID number, and transactional information) to conduct the necessary analysis and investigations required to provide a response or support internal or regulatory investigations.
What is the legal basis for processing your Personal Data?
COINSBUY processes your Personal Data based on the authorization you give when onboarding as a client, which you grant by accepting our Terms and Conditions published on our website.
If you do not want your Personal Data to be used for the purposes described in this Policy, please refrain from using our services, website, or mobile applications. Your personal information is essential for us to provide services or comply with legal obligations; without such information, we cannot offer you any services.
What are my rights as a data owner?
You are the holder of the rights of Access, Rectification, Cancellation, Objection, and Portability (“ARCOP Rights”).
Your ARCOP Rights include:
The right to know who processes your Personal Data and how, obtain your data, oppose processing, and request deletion.
The right to request correction of inaccurate, irrelevant, incomplete, outdated, false, or improper Personal Data.
The right to request deletion of inaccurate, irrelevant, incomplete, outdated, false, or improper Personal Data.
The right to object to providing or processing your Personal Data for legitimate reasons or revoke your consent.
The right to obtain a structured, commonly used, machine-readable copy of your Personal Data.
The right to know who safeguards your Personal Data.
The right to revoke your authorization for processing; if necessary, you may be required to provide new authorization for a new purpose.
The right to request immediate deletion of your Personal Data.
The right not to be subject to automated decision-making, including profiling, if such decision affects contractual performance.
How can you exercise ARCOP Rights or revoke your consent?
You may send requests for consultation, updating, correction, deletion, or revocation of authorization to our Privacy Officer at: support@coinsbuy.com
We may request additional information necessary to properly respond to your request in accordance with applicable law.
How will we communicate changes to this Privacy Policy?
Any change to this Privacy Policy will be published on our website, and material changes will be notified by email. We recommend frequently checking your email.
Use of Cookies by COINSBUY
Our website uses cookies—small text files placed on your computer to enable site functionality, improve efficiency, and provide analytics.
Cookies help us distinguish you from other users and enhance your browsing experience. You may review our cookie usage through the Link provided on our website.
Disclosure and transfer of your Personal Data
We may disclose your Personal Data to third parties and legal authorities, and transfer it as described below:
A. Disclosure to Third Parties
To process your transactions, we may share Personal Data with external service providers assisting in our business operations.
Your information will not be sold, traded, or shared without your consent, except to provide services or where required by law.
Non-personally identifiable information may be shared for marketing or analytics.
Service providers are contractually obligated to protect your information and use it only for permitted purposes.
B. Disclosure to Legal Authorities
We may share your information with regulatory authorities, government bodies, courts, or law enforcement when:
Required by subpoena, court order, or legal process;
Necessary to prevent physical harm or financial loss;
Necessary to report suspected illegal activities;
Necessary to investigate violations of this Privacy Policy or other agreements.
C. International Transfers
Your information may be stored and processed in globally distributed data centers operated by us or our providers.
Transfers are carried out in compliance with legal obligations and through secure channels.
D. Other Disclosure Circumstances
We may also disclose your Personal Data:
With your explicit consent or instruction.
To parent companies, subsidiaries, affiliates, or entities under common control.
When necessary to protect our rights, property, or corporate group interests.
E. External Websites
Our website may contain links to third-party websites. We have no control over such sites, nor their content or practices. You acknowledge that we are not responsible for such websites or any issues arising from their use.
We encourage you to review the privacy policies and terms of any external website you visit.
What security measures does COINSBUY use?
We implement various security measures to protect your Personal Data from loss, theft, unauthorized access, misuse, alteration, or destruction, including:
Password-protected directories and databases.
SSL encryption for secure data transmission.
Restricted server access with two-factor authentication (2FA) and encrypted traffic.
Sensitive financial information and credit card data are encrypted both in transit (SSL) and at rest.
Only authorized personnel may access your Personal Data, and they are required to treat it as highly confidential.
Security measures are reviewed periodically considering legal and technological developments.
